Located in Male’ city, the Somerset Hotel was opened in 2013. It caters to the corporate market and welcome a large number of repeat guests.
Tucked away in a quiet alley in a busy part of the city, the hotel offers accommodations in three types; superior, super king and business deluxe suites.
Its sister property, the Somerset Inn serves budget travellers.
Somerset prides itself in making the guests feel special, such as surprising repeaters with room upgrades and special discounts, and providing efficient service, such as express check-in that ensures that guests do not have to wait around at the lobby.
The hotel also prides itself in providing value for money for its customers. They go the extra mile by providing city tours, excursions and submarine dives to its guests. The guests also get the option to go for diving or take part in watersports, for which the hotel will make arrangements.
While Somerset offers in-room dining, they encourage guests to dine downstairs at the Belle Amie Bistro. It serves a wide selection of fusion cuisine, serving breakfast, lunch, dinner and afternoon tea. Set menu packages are also available for private events. Belle Amie is also popular with locals.
The hotel manages a venue for conferences and meetings with a boardroom and a seminar hall. The space is equipped with in-built sound systems and WiFi. They offer additional services such as arranging photographers and catering as well.
Guests also appreciate the complimentary airport pick-up service. And if they want to go to the gym or a spa, the hotel arranges appointments at their partner gym and spa too. They go the extra mile to make things convenient for guests who are busy with other engagements.
Perhaps it is for these reasons that Somerset’s occupancy stays quite consistent throughout the year. There are slow weeks during low season though, due to a dip in transit passengers. They attribute their success, however, largely to providing excellent service. The hotel has won the TripAdvisor Travellers’ choice award in 2017, among others. They are also a traveller-recommended hotel with high rankings on online booking sites.
At the Somerset, they believe that happy staff makes everything better. That, they believe, is the secret to a successful business.