Thailand’s leading hotel operator Centara Hotels and Resorts unveils Centara Complete Care on the operator’s way to reopen properties in the wake of COVID-19. 

The programme is aimed at instilling confidence in the brand’s properties, which include two Maldivian resorts: Centara Ras Fushi Island Resort and Spa and Centara Grand Island Resort and Spa.

The resorts are looking at welcoming guests in August 1 this year.

Centara Complete Care is a 12-point action plan that covers social distancing, health, hygiene and enhanced sanitation throughout the guest experience, as well as extensive training, accreditation and monitoring.

So how does all this translate into practical changes? A press release by the operator mentions that the two Centara properties will no longer have self-service buffets at their restaurants. Live-stations will be screened off from guest touch access. And there’ll be social distancing of 1.5m between tables, fitness equipment, function space and sun loungers. 

Centara’s efforts in this regard are accredited by Ecolab who will manage its cleanliness reassurance programme. And the operator’s processes are overseen in partnership with the Swiss firm SGS, the world’s leading inspection, verification, testing and certification company. 

Centara has also created new hygiene manager positions at its properties, and tasked them with monitoring, recording and implementing changes.

“We have studied and reviewed in great detail and we are in no doubt that we are adhering to the absolute highest international standards of cleanliness, hygiene and safety for our guests,” said Mr. Thirayuth Chirathivat, CEO, Centara Hotels & Resorts. “We have partnered with two of the leading, globally recognised hygiene and safety organisations to ensure that our guests can be confident we are implementing the most rigorous health and safety standards across the group and that our hotels and resorts are the safest place to be.”