With over ten years of experience promoting a culture of safety in the Maldives, NSURE Pvt Ltd is a front runner in the field of Food Safety. An experienced team of food safety experts work tirelessly to provide the highest standards that businesses expect. This includes ensuring that every section is thoroughly inspected and clear guidance and resources are provided to help build and strengthen the Food Safety Management Systems of their clients.
A shining example of continuous improvement is Velassaru Maldives: showcased here because of their strong safety performance throughout the resort. To understand their achievement, let’s take a closer look at what happens during an NSURE visit there.
The visit starts with a short opening meeting with the resort management and key people involved in the audit.
Shortly after, the audit starts from Purchasing, where receiving and storage practices are inspected to ensure that incoming goods are handled as per the standards. Under the guidance of NSURE, Velassaru stores’ team understands their role and responsibility in the food flow, guaranteeing good stock rotation and segregation practices, maintaining correct temperature and humidity, and keeping their areas spotless and pest-free.
The auditor then moves to the production site, where food is prepared and served. NSURE audits are comprehensive; every risk and hazard are identified and addressed on the spot and highlighted in the report. The audit covers documentation and knowledge, infrastructure, equipment, and personal hygiene. NSURE prioritizes processes, and conducts process and risk-based audits, which reveal what happens in the operations between audits.
During the audits, NSURE team will utilize the latest safety gadgets such as probe and maximum registering thermometers, pH meters, oil quality test strips, sanitizers test kits, and EnSURE ETouch ATP Meter. The latter measures the presence of microbiological hazards on any surface and water in 10 seconds.
Another important safety aspect and NSURE’s expertise is water safety. Most resorts run a desalination plant to produce its own water, which is then used everywhere in the resort for drinking, cooking, washing dishes, taking showers, and so on. NSURE verifies the safety of the water by testing it as per the parameters outlined by URA guidelines. NSURE colleagues are trained to collect samples aseptically to ensure test results are accurate.
When the NSURE auditor identifies a training need, on-the-job training is offered immediately. In ten to fifteen minutes, colleagues will acquire a new knowledge or skill to support their daily activities. The Culinary and F&B teams at Velassaru Maldives appreciate the benefits of these practical trainings, and surely enough, on-the-job trainings on thermometer calibration, cleaning and sanitizing, and food labeling are regularly conducted and new skills get immediately applied in the workplace.
And for new colleagues who have not been trained yet, comprehensive food safety trainings are done in the classroom. NSURE trainings are interactive, fun and provide practical food safety knowledge rather than just “dry” theory.
To conclude the audit, a debrief presentation is conducted to share the main findings with the Resort Management. The management team at Velassaru shares their input at the meeting too, and together solutions are discussed, action plans are drawn, and work is done for a continuous improvement culture at the resort. After leaving the resort, the auditor shares a detailed report with the resort to ensure that on-site highlighted issues are well explained and can be actioned by the resort team.
