We have a chat with TJ Joulak, the recently appointed General Manager of Waldorf Astoria Maldives Ithaafushi. An industry veteran with over 25 years of experience in the luxury hospitality sector, TJ is a celebrated GM who has won multiple accolades for his leadership across several properties in different countries. Here, TJ shares with us his perspective on the Maldivian tourism industry, what sets Waldorf Astoria Maldives Ithaafushi apart and his approach to managing different luxury properties.
Hotel Insider: You’ve been in the luxury hospitality sector for a number of years and now you’re at the helm of Waldorf Astoria Maldives Ithaafushi. What got you interested in this industry?
TJ: My career in luxury hospitality spans over 25 years, during which I’ve had the privilege of working across various markets in Europe, Africa, Asia, and the Middle East. My interest in this industry stems from a deep-rooted passion for serving customers and creating memorable experiences. Having been born into hospitality and having grown up in it, I’ve always found fulfilment in being at the service of people. I’ve had the opportunity to travel extensively, experiencing different cultures and cuisines, and I have always been passionate about sharing all that I’ve learned with our guests, enriching their experiences, and living to see guests smile.
That’s why I love what I do, and I don’t think I’ll be able to do anything else.
Hotel Insider: Waldorf Astoria Maldives Ithaafushi promises ‘unparalleled, bespoke service’ for guests who travel to the Maldives. In an industry where luxury is the norm, what do you think sets this resort apart?
TJ: At Waldorf Astoria Maldives Ithaafushi, we go above and beyond to tailor each guest’s stay to their preferences and desires. From personalised services to exclusive amenities and experiences, our commitment is to exceed expectations and continue to deliver the unparalleled, bespoke service that we are known for. The DNA of Waldorf Astoria Maldives Ithaafushi is building relationships with our guests and ensuring a positive connection with them. All of this combined has a significant impact on the overall experience of our guests, and that is what truly sets us apart.
Hotel Insider: The resort also has a thriving culinary scene with 11 restaurants and bars, including the world-renowned Japanese restaurant, Zuma. How important is the role of F&B service – and providing exceptional dining experiences to guests – in an industry like this?
TJ: We recognise the significance of F&B services in enhancing the overall guest journey. An unmatched culinary experience is what we offer at Waldorf Astoria Maldives Ithaafushi. With 11 distinct restaurants and bars, each offering a unique concept, we want our guests to savour each moment. Whether it’s a romantic meal on their villa’s private terrace, a casual dining experience by the water’s edge, or an intimate dining on a treetop venue, we make sure to deliver a world-class dining experience for all our guests.
Hotel Insider: You’ve worked all over the world, in very different hospitality markets. How would you describe the tourism industry of the Maldives compared to that of other countries?
TJ: The tourism industry in the Maldives is unique compared to other countries due to its
enchanting natural setting and focus on luxury hospitality. Having worked in various markets around the world, and having lived in 11 countries, I bring a global perspective to my role as GM. The Maldives offers a unique experience with its pristine beaches, crystal-clear waters, and unparalleled beauty. As a destination, it offers an exclusive and indulgent experience for travellers seeking luxury and relaxation, while immersing in Maldivian culture, setting it apart from other tourism markets around the world – and truly a one-of-a-kind paradise!
Hotel Insider: You’ve won a lot of awards for your work as a GM in the hospitality industry. As a GM, what do you focus on when you join a new property?
TJ: When joining a new property as a GM, I focus on several key areas. Firstly, I prioritise understanding the property’s unique strengths, and areas of opportunities. Once I have the grip of the product, I place a strong emphasis on empowering my team members to be flexible and creative. It is imperative for me that the team at all levels believe in the best and thrive to be the best and ask for learning and teaching. At the end of the day, they are the key to every successful organisation, and I enjoy my time with everyone. Lastly, we try to find ways to elevate the guest experience by implementing innovative ideas and advance personalised services, all while upholding the brand’s standards of excellence. Finally, I try to learn on a daily basis to improve myself to be able to work better.
Hotel Insider: What’s your vision for Waldorf Astoria Maldives Ithaafushi under your tenure?
TJ: My vision under my tenure is to continue building upon the resort’s legacy of delivering
unparalleled personalised experiences for every guest. I aim to introduce new concepts and experiences, to elevate the property to new heights by cultivating a culture of innovation, creativity, and excellence amongst the members of the team. Together, we will set new standards in luxury hospitality, ensuring that Waldorf Astoria Maldives Ithaafushi remains a beacon of luxury and sophistication in the Maldives and beyond.
Hotel Insider: Thank you so much for your time, TJ. It was a pleasure to chat with you.