Fairmont Maldives wins British Airways Customer Excellence Award

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Glowing guest reviews for Fairmont Maldives Sirru Fen Fushi earned the resort a British Airways Holidays Customer Excellence Award for 2021

The luxury resort gained an overall score of 9.3/10, reflecting outstanding services and facilities.

“We are delighted that Fairmont Maldives Sirru Fen Fushi is one of our top-rated hotels for 2021,” said Claire Bentley, Managing Director at British Airways Holidays. “This award is testament to the hotel’s commitment to providing an exceptional customer experience, even during one of the toughest years in the travel industry. As the world opens again, we look forward to continuing our relationship and together delivering truly memorable holidays for our customers.”

One of the UK’s leading tour operators, British Airways Holidays uses customer feedback to identify top-rated hotels as part of its commitment to providing high-quality holidays. The validated, verified, and independent reviews are collected via Reevoo, an impartial third-party solution company. Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten.

British Airways Holidays gathered almost 24,000 independent reviews in 2021 and is awarding 430 Customer Excellence Awards across the globe to recognise its top-rated hotels.